Controlled terms for explicitly approved Bibeno pilot, beta, preview, and early-access services, including reliability, data, feedback, exit, and production-migration boundaries.
These terms apply only to a feature or environment expressly labelled pilot, beta, preview, experimental, or early access and enabled under an approved agreement and feature gate. They supplement the Terms of Service, Privacy Notice, Data Processing Agreement, and applicable order.
General registration, a waitlist submission, or access to a normal production feature does not by itself enrol a customer in an early-access programme.
The customer may use the early-access service only for the agreed evaluation or restricted operational purpose, territories, branches, users, data classes, and period. Access may not be transferred, resold, benchmarked publicly, or expanded to a high-risk use without written approval.
The service may be incomplete, change materially, contain defects, have limited support, or be withdrawn. Documentation, interfaces, calculations, exports, integrations, and data models may change before general availability. The customer must not rely on an early-access service as its only record or business-continuity mechanism.
No uptime, response, recovery, compatibility, or general-availability date is promised unless the approved pilot order expressly states it. Bibeno will provide the support, maintenance, notice, and incident treatment stated in that order and the Support Policy.
The Privacy Notice and Data Processing Agreement apply fully to early-access processing. A beta label does not reduce Bibeno's POPIA, confidentiality, security, incident, rights-request, retention, or deletion obligations. The approved pilot must identify any new purpose, data category, provider, region, or automated processing before use.
The Security Measures Schedule applies. Bibeno may suspend an early-access feature immediately where continued use creates a material security, privacy, financial-integrity, or legal risk, while preserving reasonable export, evidence, and safe-exit paths.
The customer may provide feedback voluntarily. Bibeno may use non-confidential feedback to improve the service without transferring ownership of the customer's data, branding, or pre-existing intellectual property. Product telemetry is processed only for disclosed, approved purposes and subject to the Privacy Notice and DPA.
Non-public product information, unreleased functionality, security information, and pilot results are confidential where identified or reasonably understood as confidential. Neither party may use the other's name, logo, testimonial, or pilot participation publicly without authority.
Any fee, credit, free period, usage limit, tax treatment, renewal, and conversion to a paid production service must be stated clearly in the approved order. Participation does not create an automatic paid renewal or production commitment unless the customer makes the required informed choice.
Bibeno may change or withdraw an early-access feature on reasonable notice where practicable, or immediately for material risk. The customer may stop using the feature at any time, subject to any expressly agreed pilot wind-down. A material contractual change is versioned and presented for acceptance where required.
The pilot agreement must identify the available export, migration, reconciliation, return, deletion, and retention process. Bibeno will not intentionally trap customer data in an unsupported beta format. Legal holds, security evidence, backups, and mandatory records remain governed by the DPA and retention schedule.
General availability, production activation, or migration requires the applicable production feature gates, approved legal documents, current customer acceptance, readiness evidence, and any commercial order. Pilot acceptance does not substitute for a production acceptance that is materially different.
The Terms of Service govern liability subject to the pilot's disclosed limitations. Nothing in these terms excludes liability or a remedy that cannot lawfully be excluded, and no beta disclaimer excuses fraud, gross negligence, unlawful processing, or failure to use promised safeguards.
Programme, support, privacy, and legal contacts are those stated in the approved order and Bibeno's verified public facts.
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