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Complaints and your right to redress
BIBENO (PTY) LTD is a registered participant in the Consumer Goods and Services Ombud (CGSO) scheme and is bound by the Consumer Goods and Services Industry Code.
- Tell us what went wrong. Email support@bibeno.co.za or call +27 60 659 1848. Include your contact details, what happened and the outcome you would like. Add an account, invoice or payment reference if available. You do not need a Bibeno account to complain.
- We investigate and respond. We acknowledge your complaint, give you a reference, keep you informed and make every effort to resolve it within 15 South African business days, excluding weekends and public holidays. We explain our decision and any proposed remedy or delay.
- Request internal escalation. Ask for Jean Posthumus through the same email or telephone route if you are dissatisfied. This does not limit your right to seek external redress.
If you are dissatisfied with our complaints process or outcome, or your complaint remains unresolved after 15 business days, you may refer it to the CGSO, subject to its jurisdiction. Call 0860 000 272, email complaints@cgso.org.za or info@cgso.org.za, or visit www.cgso.org.za. CGSO consumer complaint assistance is free.
Read the Consumer Goods and Services Industry Code. You may also request a copy of the Code and this complaints process from Bibeno. Your applicable statutory, regulator, court and payment-provider rights remain available.
